Frequently Asked Questions

Common Answered Questions


Once you have made your reservation, you will be sent a confirmation e-mail showing your reservation number, the final price and any other information relevant to your rental.
Yes, you can make changes to your booking up to 48 hours before your pick-up date with no extra charge.
You can check our "Rental Policy" tab for the insurance coverage.
If you want to extend the duration of your rental in relation to the one planned originally, you should contact our offices.
Returning the rental vehicle with the same amount of fuel with which you received it. If the vehicle is returned with less fuel, you will be charged for the remaining amount. In case the vehicle is returned with more fuel, no refunds are made.
Yes, we deliver and pickup your car from several places in the island. You can find those spots in our "Locations" menu link.
Two things are required in order to collect your vehicle, a driving license and your passport or an ID.
There is no age limit, the only prerequisite is that each driver must have a driving license.
If your booking is canceled at least 48 hours before the scheduled pick up time of the vehicle, then all funds will be reimbursed. Otherwise, if your booking is canceled less than 48 hours then, no funds will be reimbursed.
If you have selected to pick up your rental vehicle from the airport, then a representative of our company will be waiting for you in the arrivals hall to deliver you to your vehicle. Please inform us with your flight number, Flight Company, arrival time and date, with your booking, in order for our company representative to be waiting for you.